IT managed services driving digital vigilance

Our Digital Operations Centre, which we’ve named ‘Floodlight’ is an all-encompassing hybrid between a modern Network Operations Centre (NOC) and a Security Operations Centre (SOC) that offers service-centric operational capabilities.

The world is becoming more and more digital. IT teams need to ensure that the availability, performance and security of IT as a service remains constant and reliable.

Managed services delivered from our Floodlight Digital Operations Centre help share the load and confidently provide additional resource to address business areas where there are skill gaps or critical areas that need additional expertise or capacity.

With the world becoming increasingly digital, businesses are relying on IT more and more every year. The reliance on IT departments to maintain business operations became very apparent in 2020 and this is only going to increase over time.

Traditional IT Operations used to follow very particular service delivery models, setting out specific procedures for siloed technology and actively discouraging any variance from these. This compartmentalised approach isn’t good enough anymore; operations are now holistic, and distributed, providing an all-encompassing approach across technologies and systems to help assure the services being managed.

This approach requires an investment in time, technology and skilled workers to support it, which can be a substantial cost for most businesses. The time, money and challenge of doing this in-house is why businesses are looking to outsource elements of the IT to experts, almost in their entirety, but still maintain a necessary level of visibility.

Floodlight Managed Services provide a cost-effective solution to access industry leading technology and expertise without having to make a large upfront investment.

We specialise in providing enterprise grade technology capabilities to mid-market businesses and above.

If your business is struggling to find solutions that keep up with the rate of change of the modern world, or are looking to implement services that provide operational efficiency and   cybersecurity peace of mind, then we are ready to support you. Why not fill out a contact form to kick off an initial discussion.

Innovation and automation are at the heart of what we do.

We have invested in market leading technology, highly skilled expertise and developed advanced systems to support our clients and their unique individual requirements.

We are able to support our clients in achieving detailed visibility and analytics into the performance of IT as a service, from end user to cloud to data centre. Floodlight is a modern  operations centre that looks across all the available technologies and data to help keep things running, provide visibility and to triage issues holistically to get back on track as soon as possible in the event of an issue. We help organisations automate time-consuming repetitive activities to provide faster, more consistent responses and increase operational efficiencies. When it comes to securing our clients, we take threat feeds from some of the most reputable sources in the world and use a dedicated security platform to detect, analyse and respond rapidly to malicious activity. Our security platform is constantly updated to check for new threat indicators as they are discovered around the globe.

Why Choose NCL?

For over a decade, we’ve developed a strong reputation amongst our customers and partners for consistently delivering services which help businesses perform optimally and securely. This is why the relationships we’ve developed over the years have become long-standing and deeply trusted.

We’re very proud to have provided continuous IT support to the MoD for over 12 years. This length of service is a testament to the trust the MoD place in our people to deliver results, time and time again. Today, we provide situational awareness of the MoD’s globally-deployed application performance while assisting in troubleshooting issues and collaborating with other delivery partners to solve problems faster.

The lessons we’ve learned in Defence are applied to our engagements with customers in the enterprise sector too, ensuring robust network and cyber management for medium to large scale organisations. We use our long-standing experience in end-to-end performance management as a foundation for all of our services, so we can better define a customer’s complete requirements and deliver a more effective solution, whatever the field of technology. Offering market-leading technology and trusted managed services from ‘Floodlight’ - our own UK sovereign SOC, we work closely with customers in Driving Digital Vigilance across industry sectors.

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